IT Support


At Converged we have developed our support model based on the industry standard ITIL framework. We have a team of highly experienced, ITIL-certified individuals ready to assist with a wide range of technologies.

Service Desk

We operate a dedicated service desk during standard working hours, with an optional out-of-hours service available.

Auditing

To keep ongoing support costs low, we fully audit your systems from the outset.

Monitoring

We offer proactive monitoring services for desktops, servers and business continuity.

Infrastructure Projects

We have a team of PRINCE 2 - certified system engineers with over 60 years' experience in areas such as Citrix, VMWare virtualisation, Microsoft Server and business continuity solutions.

Why Converged?

 

Desktop Support


With potentially dozens or hundreds of computers on your network, keeping track of individual user issues can be a daunting and time-consuming task.

We can take on this role for you, offering the services of our engineers in a helpdesk environment and supporting your users and desktop assets, both remotely and in-person.

We also offer pro-active support services, such as conducting scheduled maintenance and deploying patches/software updates.

Server Support


The backbone of your data infrastructure is the server and the network used to carry the information it contains to the desktop.

Converged Communication Solutions provide complete support for this vital element of your business; from initial audit, specification and design through to deployment and management of your solution.

Our engineers are highly accredited and can bring a whole new level of experience and expertise to the management of your network.

Remote Working


Today's modern business practices frequently mean that workers spend more time away from their offices. Home-working, working from client sites or simple mobile-working are becoming more and more commonplace.

It is usually the case that these workers need access to data held at the office.

Converged Communication Solutions offer extensive expertise in solutions which allow workers to access the resources they need from across the world.

 

 

INTEGRATED COMMUNICATION SOLUTIONS BUILT AROUND YOU